Agreement Statuses - what do they mean?

Created by Elizabeth Whyte, Modified on Wed, 3 Jul at 3:03 PM by Elizabeth Whyte

Status	Description
Pending Request	A Payment Request has been sent to you by a Business/Company but you have not 100% completed the signup process yet. This status requires your attention and interaction to complete so you can begin making payments via Paypa Plane.
Pending	You have completed the setup process, but a payment has not yet been successfully processed. You will only see this if using Bank Account as your payment method (as it takes 2-3 days to complete) or if your first payment is due at a point in the future. No action is required.
Active	Agreement is functioning as planned. No action is required.
Cancelled	The Agreement has been cancelled manually by the Business/Company. It cannot be re-activated.
Suspended	The Agreement has all future payments stopped. This is due to a transaction failing repeatedly, and was not able to be successfully captured via Paypa Plane’s automated process. This Agreement will require action by the Business/Company, most likely by them booking a “Recovery”. Please contact them to arrange this and resolve any issues.
In Recovery	The Agreement was previously Suspended, and the Business/Company you are paying has now re-activated it in order to recoup the payments that were missed. Please contact the Business/Company you have the Agreement with to discuss the specifics of this recovery plan (their details can be found in the ‘contact’ section of your Agreement).
Paused	The Agreement has current and future transactions paused
In-Care	This status occurs after an initial payment is unsuccessful. Paypa Plane’s system is in the automated process of resolving the missed payment at this point. You can choose to make up the missed payment during the Grace Period™, or await an Auto-Retry in a couple of days.
Complete	The Agreement has successfully finished all scheduled payments/transactions.